RETURNS & EXCHANGES


Returns


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods..

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery


Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [customerservice+OpTicEU@wearenations.com].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges


Unfortunately, we do not accept exchanges. If you would prefer another item, just return the unwanted merch for a refund and place a new order online via our website.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice+OpTicEU@wearenations.com and send your item to:

Nations
Attn: Returns
Henry Fordlaan 62
3600 Genk, Belgium


Shipping

To return your product, you should mail your product to:

Nations
Attn: Returns
Henry Fordlaan 62
3600 Genk, Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

You, as the customer, are also responsible for any and all customs fees, duties and taxes on international shipments.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

For any additional information contact us through our contact page:

CONTACT US